Please have your container out by 6:00 am to avoid being missed.
On your day of service, please place your container out so it is easily visible and accessible.
Please make sure that your container lid opens to the street and there is a 4ft clearance around the container. If the can is backwards, it will not be picked up.
Please do not overfill the can. The grippers will squeeze the can causing trash to fall out. It is not the driver’s responsibility to get out and pick up the spilled trash.
If you have extra trash, please call the office beforehand, so we can charge you accordingly and notify the driver. Otherwise, extra trash will not be dumped.
If your can is knocked over, please pick up as it is not the drivers responsibility. Otherwise, your can will not be dumped.
It is illegal to place any hazardous items in the container such as: oil, paint, tires and batteries. Also, please do not place wood, metal, steel, wire, appliances or large construction debris, at it will damage the compactor on the truck.
Please do not place hot ashes in the container as it may ruin the container and you will be responsible for its replacement. A replacement fee of $65.00 will be charged.
If your day of service falls on a holiday, your service will be the following business day FOR 1 DAY/WEEK SERVICE ACCOUNTS ONLY. Accounts with service 2 days/week will not be picked up the day following a holiday. We observe the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
If your container is repossessed due to non-payment, there will be a $20.00 restart fee.
If we arrive to repossess your container and you pay at that time, you will still be charged a $10.00 inconvenience fee.
You are responsible for your container. Please pull it back up to the house after being dumped. There is a $65.00 fee for lost or stolen containers.
*Trash that does not comply with these guidelines will not be collected*
